Last updated: September 16, 2026
Introduction
Empathic Edge (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, services, and related features (“the App”).
By using Empathic Edge, you agree to the practices described in this Privacy Policy.
1. Information We Collect
A. Information You Provide
- Account information (name, email, username, password)
- Profile details (optional)
- Responses to exercises, assessments, and scenario inputs
- Communication preferences
- Payment information (processed securely by third-party providers)
B. Automatically Collected Information
- Device type & OS
- App activity & usage analytics
- Log data and performance metrics
- IP address and general location data
- Crash diagnostics
C. Cookies and Tracking Technologies
We use strictly necessary browser storage to remember your privacy choices and support essential site operation. With your consent, we also use first-party analytics and Google Analytics 4 to understand site usage and improve performance. Optional analytics remain disabled until you accept them. See our Cookie Policy for details and controls.
2. How We Use Your Information
We use data to:
- Operate and improve Empathic Edge
- Personalize training modules and AI-generated content
- Provide customer support
- Analyze usage trends and product performance when you consent to analytics
- Communicate updates, features, and offers
- Ensure security and prevent misuse
- Comply with legal obligations
We do not sell your personal data.
3. AI Processing
AI-generated content is created based on:
- User inputs
- General training data
- Behavior patterns within the App
Your data:
- May be processed to improve personalization
- Will not be used to train third-party AI models
- Is not shared for external model training without consent
4. Sharing of Information
We may share limited information with:
- Service providers, including payment processors, cloud hosting providers, and Google Analytics when you consent
- Enterprise/Team Account Holders (only aggregated or anonymized data unless explicit consent is collected)
- Legal authorities when required by law
We do not sell or share personal data for marketing purposes.
5. Data Retention
We retain data only as long as necessary for:
- App functionality
- Legal compliance
- Legitimate business purposes
You may request deletion at any time.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your data
- Correct or update information
- Delete your data
- Request portability
- Withdraw consent
- Opt out of certain processing
- Submit privacy requests to: info@empathicedge.com
7. Security
We use administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and you use the App at your own risk.
8. Children’s Privacy
Empathic Edge is not intended for users under 18. We do not knowingly collect information from minors.
9. International Users
If you access the App from outside the United States, your data may be transferred to and processed in the U.S.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective when posted.
11. Contact Us
For privacy-related inquiries: